CUSTOMER CARE

At Little Ones Boutique, we’re passionate about delivering not only high-quality products but also exceptional customer care. Your satisfaction and trust mean everything to us, and we’re here to support you every step of the way.

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How We Care for You

• Personalised Service: We’re a small start-up that values every customer. Whether you have questions about a product or need help placing an order, our team is always happy to assist.

• Clear Communication: We’ll keep you informed about your order status, from confirmation to dispatch. For pre-ordered items, we’ll provide regular updates to ensure you’re always in the loop.

• Quality Assurance: We carefully select every product we offer and work with trusted luxury brands to ensure you receive only the best for your little ones.

How to Reach Us

If you have any questions, concerns, or feedback, we’re here to help!

• Email: Contact us at littleness.babyboutique@hotmail.com for a prompt response.

• Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (excluding public holidays).

• Response Time: We aim to respond to all enquiries within 1 working day.

Common Enquiries

• Product Information: Need details about a product or pre-order availability? Just ask!

• Order Updates: Reach out for assistance with tracking or changes to your order.

• Returns or Refunds: For any questions regarding returns, please refer to our Returns Policy.

Our Commitment

• We value your feedback and strive to improve your shopping experience.

• If something goes wrong, we’ll do our best to make it right.

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At Little Ones Boutique, we know that shopping for your little ones is a special experience, and we’re honoured to be a part of it. Thank you for supporting our small business and helping us make a difference in memory of Jonah.

At Little Ones Boutique, we are committed to protecting your privacy and ensuring a safe shopping experience. Below, you’ll find details about how we manage your personal information and our approach to product safety.

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Privacy

• We only collect the necessary information required to process your order, such as your name, email address, delivery address, and payment details.

• Your data is stored securely and used solely for the purpose of fulfilling your order and providing customer support.

• We do not share your personal information with third parties, except where required to process payments or comply with legal obligations.

• For more details on how we manage your data, please refer to our full Privacy Policy.

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Product Safety

Little Ones Boutique acts as a third-party retailer, sourcing products from trusted and reputable brands. While we take care to select high-quality items, we do not manufacture the products ourselves and cannot take responsibility for their safety or performance.

Important Notes on Product Usage:

• Please read and follow all safety guidelines provided by the product manufacturer.

• Use products only for their intended purpose and under supervision where applicable.

• If you have concerns about a product, we encourage you to contact the manufacturer directly for further information.

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Liability

Little Ones Boutique is not liable for any injuries, damages, or accidents resulting from the use of the products purchased through our store. By purchasing from us, you acknowledge and accept this limitation of liability.

At Little Ones Boutique, we act as a third-party service, sourcing high-quality baby toys, accessories, and clothing from luxury brands and suppliers. If you are interested in purchasing wholesale items through us, please review our policy below.

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Eligibility for Wholesale Orders

• Wholesale services are available to registered businesses only.

• Proof of business registration or a valid VAT number may be required to confirm eligibility.

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Order Requirements

• Minimum order quantities (MOQs) may apply, depending on the supplier and brand.

• Wholesale discounts are subject to negotiation and vary by product and order size.

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Processing and Delivery

• As a third-party service, we coordinate with suppliers to fulfill wholesale orders. Processing times can vary depending on the brand and stock availability.

• For made-to-order or pre-order wholesale items, delivery may take up to 4-6 weeks.

• Orders are dispatched using Royal Mail or a courier service, depending on the size and value of the shipment.

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Payment Terms

• Full payment is required upfront to confirm your order.

• Payment methods include bank transfer, credit/debit card, or PayPal.

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Returns and Cancellations

• Wholesale orders are final and non-refundable unless items arrive damaged or defective.

• Damaged or defective items must be reported within 7 days of receipt, along with photographic evidence.

• Cancellation of orders is not permitted once the supplier has started processing.

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Important Notes

• Little Ones Boutique acts as an intermediary and is not responsible for delays caused by suppliers.

• Wholesale buyers are responsible for compliance with local regulations regarding resale and product safety.

We strive to make your shopping experience as seamless as possible. Below are the payment methods we currently accept:

• Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, and American Express.

• Apple Pay: For quick and secure payments using your Apple account.

• Google Pay: A fast and convenient way to pay via your Google account.

• Karma: Coming soon! We will soon be offering Karma as a payment option, allowing you to buy now and pay later.

Please note that we do not accept PayPal at this time.